The course provides holistic overview of how to ensure customer loyalty in real estate sector and aimed at developing the competence of real estate brokers in serving the clients and ensure their loyalty.
The course will highlight techniques and guidelines in developing customer service to ensure the success of the company and achieving customer satisfaction.
Course Content
- How do we create Customer Advocacy and make it part of our day to day and long term activities
- How do we nurture the Customer Advocacy function
Course Objective
- Assess customer needs and exceed their expectations.
- Establish an institutional and practical definition for the role of marketing, sales and after-sales in the customer journey.
- Improve critical thinking skills to resolve incidents quickly and consistently.
- Satisfy customers by using active listening skills and effective communication and negotiation strategies.
- Develop an awareness of the core processes and best practices used in service and support
